terms of service

Last revised on September 9, 2026

These terms govern your use of the website heytruss.com (the "website"), the Truss personal assistant, and any related applications and services (together, the "services"), operated by Truss ("we", "us", "our"). By using the services, you agree to these terms. If you do not agree, do not use the services.

"You" means you as a user of the services. If you use the services on behalf of a company, "you" includes that company, and you confirm you have the authority to bind it.

the short version

• Truss does what you ask. You are responsible for what you ask it to do, and for checking what it did.
• Your data is yours. We do not train on it, sell it, or use it for ads. Our privacy policy is part of these terms.
• Nobody pays us to recommend anything, and we take no commission on what Truss buys for you.
• We do not make you give up your right to go to court, to a jury, or to join a class action.

1. who may use truss

You must be 18 or older. By using the services, you confirm that you are.

2. your account

Your account is tied to your phone number. Keep your phone and your number secure: we treat anything sent from your number as coming from you. Tell us at contact@heytruss.com right away if you think your account or number has been compromised. One account per person, unless we agree otherwise.

3. using truss

inputs, outputs, and actions

You send the assistant requests, text, files, and other material ("inputs"). It replies with text and other material ("outputs") and, when you ask it to, takes actions on your behalf ("actions"), such as sending a message, making a booking, or completing a purchase.

connected accounts

You may connect third-party accounts (for example email or calendar) so the assistant can act on them. You authorize it to access those accounts and act on them, only to carry out your requests. You are responsible for making sure that use is allowed under that service's own terms. You can disconnect an account at any time, and we delete the data we received from it on request.

actions on your behalf

When the assistant acts for you, it acts at your direction. Agreements it enters at your request bind you as if you had entered them yourself. When it makes a purchase for you: the seller is the seller, and we are not a party to the transaction; the seller's terms, prices, and refund policies apply; and any dispute about the purchase is between you and the seller. We do not process the payment, we do not add a markup, and we do not take a commission.

your responsibilities

The assistant makes mistakes. It can misunderstand a request, produce an incorrect or incomplete output, or take an action you did not intend, and some actions cannot be undone. Verify outputs before relying on them, review actions after they happen, and be specific about anything consequential. You are responsible for your inputs, for the actions you ask for, and for your use of outputs. The assistant is not a doctor, lawyer, or financial adviser, and its outputs are not professional advice.

4. your content

You own your inputs and outputs. You give us only the license we need to provide the services to you: to store, process, and transmit your content in order to do what you asked. We claim nothing else. We do not use your content to train AI models. We do not claim ownership of outputs, though because of how AI works, similar outputs may be generated for other people.

If you send us feedback about the services, we may use it without owing you anything.

5. paid services

Some features may cost money. We show the price before you pay. Plans that renew keep renewing until you cancel, and you can cancel at any time, effective at the end of the current billing period. We will tell you before a price change affects you. Refunds are given where the law requires them, and otherwise at our discretion. Payments are handled by our payment processor.

6. acceptable use

Do not use the services to:

• break the law or violate anyone's rights;
• harass, threaten, defraud, or impersonate anyone;
• generate or spread content that is illegal, or that is presented as human-made or real when it is not;
• interfere with the services, gain unauthorized access, overload our systems, or reverse engineer them;
• scrape the services, or use them to build or train a competing product or model;
• take actions that would be unsafe or unlawful without meaningful human review.

We may suspend or end access for violations.

7. ownership

The services, including the software, the name, and the brand, belong to us and our licensors. Your content belongs to you, as described in section 4. Other names and logos that appear in the services belong to their owners, who may not be affiliated with us.

8. third-party services

The services rely on third parties, including the accounts you connect and the AI model providers we build on. We do not control them and are not responsible for them. Your use of a third-party service is governed by that service's terms.

9. disclaimers

THE SERVICES, OUTPUTS, AND ACTIONS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ACCURATE, UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY OUTPUT OR ACTION WILL MEET YOUR NEEDS.

If you are a consumer, you have legal rights that this section does not affect, and these disclaimers apply only to the extent the law that applies to you allows.

10. limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES, INCLUDING ANY OUTPUT OR ACTION. OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE.

Nothing in these terms limits our liability for fraud, gross negligence, willful misconduct, death or personal injury caused by our negligence, or anything else that the law that applies to you does not allow us to limit. If you are a consumer, we are responsible for foreseeable loss caused by our breach or negligence to the extent your law provides.

11. indemnification

You agree to defend and indemnify us against claims, losses, and reasonable legal costs arising from your unlawful use of the services, your breach of these terms, or content you submit that violates someone else's rights. This does not require you to cover our own acts or omissions, and it does not limit your rights as a consumer.

12. disputes

Talk to us first. If you have a dispute with us, email contact@heytruss.com and give us 30 days to try to resolve it before taking formal action. We will do the same for you.

No forced arbitration. We do not require you to arbitrate, and we do not ask you to waive a jury trial or your right to join a class action. If, after a dispute arises, you would rather arbitrate it, we can agree to that then.

Governing law and courts. These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Disputes will be heard in the state or federal courts in San Francisco, California, except that if the law where you live gives you the right to bring a claim in your home courts, you keep that right.

13. texting

Truss works by text message. By starting a conversation with the assistant, you agree to receive text messages from us about your requests and your account. Message frequency depends on how much you use it. Message and data rates may apply. We do not send marketing texts unless you ask for them. Reply STOP to stop receiving messages, which also pauses the service, since that is how it works; reply START to resume. Reply HELP or email contact@heytruss.com for help. Carriers are not liable for delayed or undelivered messages.

14. ending things

You can stop using the services at any time and delete your data as described in the privacy policy. We may suspend or end your access if you breach these terms or if we need to for safety or legal reasons, with notice where practical. Sections that by their nature should survive (including 4, 9, 10, 11, and 12) survive.

15. changes to these terms

We may update these terms, and when we do we change the date at the top. If a change is material, we will text or email you at least 30 days before it takes effect, and you can stop using the services and delete your data before then. Using the services after a change takes effect means you accept it.

16. general

These terms and the privacy policy are the whole agreement between you and us about the services. If any part is found unenforceable, the rest still applies. We may assign these terms to a successor; you may not assign them without our written consent. Our not enforcing a term is not a waiver of it. The services are operated from the United States, and you are responsible for complying with the laws where you use them, including export laws. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.

17. contact

Truss
San Francisco, California
contact@heytruss.com